Customer Support

We’re Here So You Can Stay Guest-First

BirchStreet

Expert support for the platform that powers hospitality operations worldwide.

Our support team exists to remove friction from your hospitality operations. Whether you have a quick question about an invoice workflow or need hands-on guidance with procurement analytics, we’re ready to help, so you can get back to what matters most: delighting your guests. 

 

BirchStreet is the only complete hospitality operations platform purpose-built for the industry. Our support experience reflects that same standard. We combine deep hospitality expertise with technical know-how to resolve your needs quickly, clearly, and with the care your team deserves. 

How We Support You

Our support team understands hospitality. We know your mornings start early, your margins run tight, and your guests always come first. That’s why we’ve built a support experience designed to match the pace and precision of your operations. 

We help you get the most from every part of the BirchStreet platform:

Procure-to-Pay (P2P) workflows
the full process from purchase orders through invoice payment
AI-powered tools
that automate approvals and flag exceptions before they slow you down
Supplier network collaboration
across your entire vendor ecosystem
Benchmarking and analytics dashboards
that turn purchasing data into clear, usable insights
Accounts payable automation
that reduces manual work and keeps your finances moving

No matter where you are in the platform, our team can guide you forward. 

Support Options

📞 Contact Our Support Team
Speak directly with a hospitality operations specialist who knows your platform inside and out. Our team members are trained in BirchStreet’s full suite of tools, from procurement to analytics, so you get real answers fast.
Phone & Email Support
Available during extended business hours to serve global hospitality teams across time zones.