We’re Here So You Can Stay Guest-First

Our support team exists to remove friction from your hospitality operations. Whether you have a quick question about an invoice workflow or need hands-on guidance with procurement analytics, we’re ready to help, so you can get back to what matters most: delighting your guests.

We Understand Hospitality

Around-the-Clock Customer Support

BirchStreet is the only complete hospitality operations platform purpose-built for the industry. Our support experience reflects that same standard. We combine deep hospitality expertise with technical know-how to resolve your needs quickly, clearly, and with the care your team deserves. We maintain support centers in both the United States and India to provide 24/7 customer service for all of our customers around the globe.

From Chaos to Clarity

Your Single Source of Truth for Product and Technical Specifications

Looking for the latest system requirements, technical documentation, or compliance checklists? Our System Requirements Library is your centralized hub for everything you need to build, validate, and launch with confidence.

BirchStreet Conferences

Join Unrivaled Global Hospitality Community

2026 APAC Conference

Join us in Singapore for the APAC Conference, where industry leaders and professionals come together to explore emerging trends, share insights, and build valuable connections.

European Conference

Join us in Paris for the European Conference, featuring industry discussions, networking opportunities, and innovative solutions from BirchStreet Systems.

North America Conference

Join us in Orlando for the North America Customer Conference, featuring industry insights, networking opportunities, and the latest innovations from BirchStreet Systems.

Webinars

Hospitality Insights, Built on Industry Expertise

Insights Into Pay Survey Report

May 25, 2026
Report

BirchStreet Systems and Hotel Management discuss how AP leaders are addressing rising costs, fraud risks, and operational challenges through automation, embedded payments, and stronger financial controls.

The Impact of E-Procurement on Global Organizations

May 25, 2026
Webinars

Gain insights into peer-to-peer decision-making in hospitality and how organizations like Remington Hotels, Aramark, and Crescent Hotels & Resorts use BirchStreet Systems solutions to improve procurement, reduce risk, and streamline operations.

Your Procure to Pay Journey Starts Now

May 25, 2026
Webinars

Learn how Northwood Hospitality and Highgate streamlined procurement and invoicing processes to reduce manual work, improve communication, and increase operational efficiency.

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Hear From Our Customers

Leading hospitality companies around the world rely on BirchStreet to help them discover, connect, and collaborate in today’s digital economy while cutting costs, mitigating risks, and driving growth. Discover how our customers achieved their goals first-hand.

Why Customers Choose BirchStreet

“Excited about the personalized task lists, real-time visibility, and intuitive interface of the new BirchStreet UX. These features streamline operations, enhance communication, and empower users to efficiently manage their daily tasks with ease and precision.”

Adam Butts
VP, Procurement Operations and Systems,
Crescent Hotels & Resorts

“In addition to easy organization-wide access to nutrition data, the BirchStreet technology links with vendors, so if I’m doing a crab cake dinner, I automatically know the price of crab. It provides a better picture of financial position day to day, so decisions can be made to shore up spending.”

“The implementation of BirchStreet in our properties around the globe has created improvements in our control procedures, supplier management, spend analytics, shared services activities and, not to be underestimated in terms of its impact, a heightened awareness amongst all users of the impact of their procurement activities.”

 Four Seasons Hotels and Resorts

eProcurement