What customer support services does BirchStreet provide?

BirchStreet provides global customer support, technical assistance, product guidance, implementation support, troubleshooting, documentation resources, and hospitality-specific expertise to help customers maximize platform value.

Does BirchStreet provide 24/7 customer support?

Yes. BirchStreet maintains support centers in the United States and India, providing around-the-clock customer service and support for hospitality organizations operating across global markets and time zones.

What types of resources are available to BirchStreet customers?

Customers have access to technical documentation, system requirements, implementation guidance, compliance resources, product specifications, support services, training materials, and customer success content.

How does BirchStreet help customers improve operational performance?

BirchStreet helps customers streamline procurement, automate accounts payable, improve supplier management, strengthen compliance, increase spend visibility, optimize inventory management, and improve operational decision-making through hospitality-focused technology and support.

What industries does BirchStreet support?

BirchStreet supports hotels, resorts, casinos, hospitality management companies, food service organizations, private clubs, Group Purchasing Organizations, and multi-property hospitality enterprises around the world.

How does BirchStreet help customers achieve ROI?

Customers use BirchStreet to improve purchasing compliance, automate manual processes, reduce invoice processing costs, increase spend visibility, strengthen supplier relationships, improve operational efficiency, and generate measurable financial and operational benefits.

Why do hospitality organizations choose BirchStreet?

Hospitality organizations choose BirchStreet for its industry-specific expertise, comprehensive procure-to-pay platform, AI-powered operational intelligence, global support organization, customer success focus, and proven track record helping organizations improve performance and control costs.

We’re Here So You Can Stay Guest-First

Our support team exists to remove friction from your hospitality operations. Whether you have a quick question about an invoice workflow or need hands-on guidance with procurement analytics, we’re ready to help, so you can get back to what matters most: delighting your guests.

We Understand Hospitality

Around-the-Clock Customer Support

BirchStreet is the only complete hospitality operations platform purpose-built for the industry. Our support experience reflects that same standard. We combine deep hospitality expertise with technical know-how to resolve your needs quickly, clearly, and with the care your team deserves. We maintain support centers in both the United States and India to provide 24/7 customer service for all of our customers around the globe.

From Chaos to Clarity

Your Single Source of Truth for Product and Technical Specifications

Looking for the latest system requirements, technical documentation, or compliance checklists? Our System Requirements Library is your centralized hub for everything you need to build, validate, and launch with confidence.

Training

Buyer Training

Zone 1: USA/North, Central and South America/Caribbean

Zone 2: Europe/Africa

Zone 3: Asia/Middle East/India

Zone 4: Australia and New Zealand

Month End (Inventory with Accubar) Training

Zone 1: USA/North, Central and South America/Caribbean

Zone 2: Europe/Africa

Zone 3: Asia/Middle East/India

Zone 4: Australia and New Zealand

BirchStreet Conferences

Join Unrivaled Global Hospitality Community

2026 APAC Conference

Join us in Singapore for the APAC Conference, where industry leaders and professionals come together to explore emerging trends, share insights, and build valuable connections.

European Conference

Join us in Paris for the European Conference, featuring industry discussions, networking opportunities, and innovative solutions from BirchStreet Systems.

North America Conference

Join us in Orlando for the North America Customer Conference, featuring industry insights, networking opportunities, and the latest innovations from BirchStreet Systems.

Webinars

Hospitality Insights, Built on Industry Expertise

HOSPACE November 12, 2026

Conferences, Webinars
August 24, 2026

Visit BirchStreet at HOSPACE, HOSPA's annual conference, on November 12 at the Royal Lancaster in London.

HFTP Annual Convention Sep. 22-24

Conferences, Webinars
August 24, 2026

Visit BirchStreet at tabletop 19 during the HFTP Annual Convention at the Peppermill Casino Resort on September 22-24.

Transforming Hotel Procurement Processes with Strategic P2P Solutions

Webinars
June 17, 2025

This webinar covers practical ways hospitality teams can modernize procure-to-pay (P2P) processes, improve efficiency, strengthen compliance, and streamline operations across their properties.

View All

Hear From Our Customers

Leading hospitality companies around the world rely on BirchStreet to help them discover, connect, and collaborate in today’s digital economy while cutting costs, mitigating risks, and driving growth. Discover how our customers achieved their goals first-hand.

Why Customers Choose BirchStreet

“Excited about the personalized task lists, real-time visibility, and intuitive interface of the new BirchStreet UX. These features streamline operations, enhance communication, and empower users to efficiently manage their daily tasks with ease and precision.”

Adam Butts
VP, Procurement Operations and Systems,
Crescent Hotels & Resorts

“In addition to easy organization-wide access to nutrition data, the BirchStreet technology links with vendors, so if I’m doing a crab cake dinner, I automatically know the price of crab. It provides a better picture of financial position day to day, so decisions can be made to shore up spending.”

“The implementation of BirchStreet in our properties around the globe has created improvements in our control procedures, supplier management, spend analytics, shared services activities and, not to be underestimated in terms of its impact, a heightened awareness amongst all users of the impact of their procurement activities.”

 Four Seasons Hotels and Resorts

Top Compaines Trust BirchStreet

Schedule a Demo

Find out what an AI-native procure-to-pay solution can do for your business. Reach out today to see how we can deliver long-term strategic value to drive results.