Beyond the Back Office: How AI Is Reshaping Hospitality Procurement

Hospitality procurement has always run behind the scenes, but rising complexity is changing that. In this piece, BirchStreet’s Mark Haywood explores how AI can surface pricing variances, consolidate demand across properties and strengthen supplier relationships, all while keeping procurement professionals in the driver’s seat on final decisions.

HOSPACE November 12, 2026

Visit BirchStreet at HOSPACE, HOSPA’s annual conference, on November 12 at the Royal Lancaster in London.

Crescent Hotels and Resorts + BirchStreet Pay

Crescent Hotels & Resorts modernized financial operations across 80 properties by adopting BirchStreet Pay. The move unified procurement and accounts payable on a single platform, providing real-time visibility, reducing manual work, improving payment security, and driving greater operational efficiency.

Improving Sustainability Through Procurement Optimization

Sustainability and profitability can go hand in hand. In Hospitality Technology, BirchStreet’s Valerie Layman explains how smarter procurement technology can reduce waste, improve transparency, and support more efficient hospitality operations.